Custom Design FAQs
What does my Design Package include?
Design Packages include fully custom artwork and layouts for your selected products, along with proofing and revisions.
This covers the creative work required to develop a cohesive look across multiple items.
Physical products are purchased separately after designs are finalized.
What is the difference between the Partial and Full Packages?
Partial Packages are best for smaller projects and include design work for a limited number of products.
Full Packages are ideal for larger or more detailed events and allow for a greater number of products to be designed together.
If you're unsure which option is right, you're welcome to reach out before ordering.
What counts as a "product"?
Each unique design / layout counts as one product.
Examples:
- Beverage napkins = 1 product
- Matches = 1 product
- Frost flex cups = 1 product
- Escort cards = 1 product
- Menus = 1 product
Color variations or multiple quantities of the same item are still considered one product.
Do Design Packages include printed products?
Design Packages cover custom design services only.
Printed products are invoiced separately once designs and quantities are finalized.
How do I order the physical items?
After designs are approved, you'll place product orders based on final quantities.
Products will be ordered through a custom invoice
Do I need to know item quantities before ordering a package?
Approximate quantities are perfectly fine to start! Final quantities can be decided once designs are complete
Can I include additional products later?
Yes — additional products can be added if space allows within your package.
If your project grows beyond the package limits, an upgrade or additional design fee may be required.
How long does the Custom Design process take?
Most projects take 4–8 weeks from design start to delivery, depending on product selections and proof approvals.
We recommend beginning your project about 2–3 months before your event.
Do you offer rush projects?
Rush projects may be possible depending on production timelines.
Please contact us before purchasing if your event is less than 6 weeks away.
Will I receive digital design files?
Digital artwork files are not included or released for outside printing.
Can I make revisions to the designs?
Yes — each package includes complimentary proof revisions.
- Partial Package: 2 rounds
- Full Package: 3 rounds
What if I only need one custom item?
For single-item projects, ordering directly through our standard product listings is usually the best option.
Design Packages are intended for multi-item projects.
For Wedding Invitations...
Our Design Packages are intended for day-of paper and event details.
For custom wedding suites, please visit our Weddings page for more information.