Frequently Asked Questions

What products can I customize?

BrodieBee offers personalized cocktail napkins, guest towels, matchboxes, frosted cups, can coolers, and coasters for weddings, parties, and events. Depending on the product, you can choose from an existing BrodieBee design, supply your own artwork, or have us create something completely custom.

What aspects of an item can I customize?

Existing BrodieBee designs can be personalized with your wording and your choice of available product colors and imprint colors. The original illustration must be kept intact. If you'd like to change the actual illustration or substantially alter an existing design, it may be considered a custom design instead.

What is the minimum order quantity?

Minimum quantities vary by product, but most of our personalized products begin at 50 pieces. Available quantities and pricing are listed directly on each product page.

Can BrodieBee create a completely custom design for me?

Yes! We love bringing custom ideas to life. Fully custom designs can include hand-drawn illustrations, monograms, crests, pets, venues, florals, and other event-inspired details. Each custom design purchase includes one design concept based on the direction and reference materials you provide, along with a proof before production.

Will I receive a proof before printing?

Yes. All personalized orders receive a digital proof for your approval before production begins. This is your opportunity to review the design, wording, colors, and other personalization details. Nothing is sent to production until your proof has been approved.

How long do custom orders take?

Typically we can deliver in less than 3 weeks, but turnaround times vary by product, order volume, and time of year. Current production and delivery estimates are provided on each product listing and at checkout. Because every personalized order requires proof approval before production, we recommend responding to your proof as quickly as possible to keep your order on schedule.

How far in advance should I order for my wedding or event?

Generally we can turn around in 3 weeks, but we recommend ordering personalized event goods as early as possible, especially during peak wedding and holiday seasons. Production times can fluctuate throughout the year, so always check the current estimated delivery date before ordering. If your event is approaching and you're unsure whether there's enough time, contact us before placing your order.

Are you able to expedite my order?

There may be a little wiggle room in the ETA, but generally we are not able to rush orders. Emailus to check your ‘need by’ date before you order.

Can you create artwork from a photo of my pet, venue, or another reference?

Yes! Many of our custom designs begin with a reference photo. We can create hand-drawn artwork inspired by pets, venues, people, florals, and other meaningful details. Clear, well-lit reference photos are always best, and we'll let you know if we need additional images to accurately capture your subject. Use the file uploader in the listing to attach your reference photo! If you experience an error, check your file type & size. Otherwise you can email us the photo at studio@brodiebee.com, indicating your order # in the subject line.

Do you work with wedding and event planners?

Yes! BrodieBee works with wedding planners, event planners, and other event professionals sourcing personalized goods for their clients. Our Planner Partner Program offers preferred pricing, streamlined ordering, custom design options, saved artwork and other benefits for professionals who order throughout the year.

Still have questions?

We are here to answer any questions or concerns you have about your custom order. Please reach out!